Refund policy

We want you to be happy with what you receive. Please read this policy before ordering.

Exchanges: If the item you receive is damaged, defective, or different from what you ordered, please contact us at info@samaracollection.shop with your order number and a clear photograph of the issue. Once we confirm the problem, we will arrange an exchange for the same item (or a suitable replacement if it is unavailable).

What we cannot accept: Items that have been worn, washed, altered or tailored, items damaged after delivery, and unstitched fabric that has been cut, cannot be exchanged or returned.

Change of mind: Because fabric and garments are personal purchases, we do not offer returns for a simple change of mind. Please check the product photographs, fabric details and size information carefully before ordering — and ask us any question first at info@samaracollection.shop.

Refunds: Where an exchange is not possible for a confirmed damaged, defective or incorrect item, a refund will be arranged to your original payment method, or as store credit, as agreed with you when we confirm the case. Our aim is always a fair outcome.

If anything about your order is not right, contact us first — we will do our best to resolve it.

If an item you receive does not meet the standard described on our website, you may return it to us. To arrange a return, contact us on WhatsApp at +92 309 0807842 or by email at info@samaracollection.shop and we will guide you through the process.